My exciting loot + online shopping woes!

For the first time in months, today, I arrived at the office earlier than my usual time-in (which is most of the time, LATE haha).

Right after turning on my pc, I took my cp out of the bag and SMS the xend delivery guy assigned in our area (we're closed haha).

"Kuya, may package ako today?" (Do I have a package today?)

"Yes mam, papunta na po ako dyan" (Yes mam, I'm on my way)

Yippee!!!

I immediately send a text to Jheng to confirm that our package will be delivered today. We work in the same company, but I was not on my station when I informed her. That's how excited I was to tell her. I can't wait to just chat her and tell her. When she got my text, she replied "weeeeeeeeeeh!"

Yep, just like a child excited for new toys.

What am I blabbing about?

See for yourself!




Figured what's inside already? haha





Jheng and I decided to share on the shipping cost since we were officemates. This one is quite expensive so we need to economize on other stuff right? Even if it's just a 50peso worth of shipping fee!

I picked one and opened it!





So pretty!!! the other one on the background is Jheng's, so I didn't open it.

After lunch, I finally had time to go down and gave Jheng her book of shadows!

Oh boy, we were surprised when she opened the lid of the palette!!!

Shocks!

Look!



We were so sad when we saw it. I immediately called the ebay seller, but she's not picking up. Gave the number to Jheng (it was me all along who was communicating to the seller, from asking about her gcash and bank account details, combined shipping, etc). She dialled, and still no one's answering. So we thought, maybe she's asleep. I asked Jheng to just update me via sametime (chat messaging system here in our office) since I need to go back to my station.

After a while, Jheng informed me that the seller called her already and said "wala kaming magagawa (depressing answer noh?), tawagan na lang namin courier to complain, kase binilin naman namin na wag ibabagsak yung mga package".

What?!? Just like that? So I called the seller, and talked to her. She said the same thing, I was trying to be calm since I don't want to alienate her! I agreed to just wait for Xend's reply. Although I told her, I don't think Xend will reimburse because the package is not insured. And then, guess what, the seller said, the buyer has the option to insure it!? What?! And why didn't you ask me? Diba? Why tell me that just now?

This is her ad in ebay (seller has 300+ feedback, 100% positive, so who would have thought this thing will happen!):



See anything about the buyer's option to insure the item? nada!

Remember, she said they instructed the courier man to take care of the package, that it should not be dropped or something?

Here's Xend's plastic pouch when I got it.



No remarks except for the tracking number!

Shouldn't it be marked FRAGILE? At least, right?

No remarks whatsoever even in the "remarks" part of Xend's waybill!

And mind you, our package is worth Php6,500 combined (excluding shipping). Shouldn't we at least deserve a thicker bubble wrap? One meter of bubble wrap is just Php24.75 at National bookstore!!!

May I add too, that most of the bubbles were already popped out? Recycled? One layer na nga lang ng bubblewrap, recycled pa? past time ko pa naman magputok ng bubblewrap, ito, wala na ako puputukin!




I brought this up to her attention during our phone convo, that the package has no FRAGILE marked on it. But it's because daw the courier doesn't have a pouch with him when he picked up. I know this happen talaga, so ok. But why does the package itself doesn't have any mark too?

And then she repeated on the phone that the other packages they sent the same day were received by the buyers in good condition, even the one they sent in Baguio! I'm pretty sure they didn't use Xend for that since they started shipping yesterday lang and Xend delivers packages outside Manila within 2 to 3 days! so, they're not really comparable and isa pa, Paki ko diba? I'm concerned with our package!

Php6,500 worth of package and you didn't even insure it for Php500 pesos? Limang piso lang sisingilin ng Xend dun! Isa pa, madali kaming kausap, she could've asked us to deposit yung kulang kung gusto naming iinsure. Di ko na actually naisip about it kase excited talaga ako sa package. Tapos ganito? Argh!

Late afternoon, she informed us that she already emailed Xend about this. So, what will happen if Xend won't pay for the package, which is most likely to happen? Ganun na lang yun? You paid 3.2k for a package like that? Jheng has UD Book of Shadows volume 1, I have the volume 2, from time to time, we exchange or borrow stuff from one another (my volume 2 is still with her), kung tutuusin, we don't need this. But we're both sucker for cute packaging so we gave in! E anong cute sa packaging kung basag!!!

Jheng and I both grew up in the province so since childhood, we were surrounded by thousand superstitious belief, and a broken mirror has a bad connotation. It maybe sound stupid to some, but a BROKEN mirror is a broken mirror!

Anyway, Jheng got a text from the seller 2 hours ago (around 7:30pm)

"Kc on our end, ok naman ung item,double chec before packing it, and binilin tlaga namin sa messenger. Ung ibang clients, they received the palettes naman, and so far, walang damage"


Again, we don't give a damn to those other clients! On our end, we paid on time. We asked if she combines shipping, she said yes. Take note, we asked, we did not insist! In her ad, it was stated she accepts gcash, but when I asked her last Saturday night (Monday is the due date) if I could pay Jheng's palette thru gcash, she said her gcash is not working. So we paid thru bank deposit, Monday lunchtime. We are good buyers right?

One more thing, we are makeup addicts, not Pyschopaths who will intentionally break this lovely palettes. We waited for almost two weeks for this (counting from the time that we clicked the buy it now button).

Today was supposed to be a happy day for us, tsk tsk...

Sorry this is a longgggg post! Just want to get this out of my chest.

Would appreciate your comments girls! What should we do tomorrow if Xend confirms they will not pay for the package? The seller/s kind of hinted she/they won't refund or replace the palette. =(



===Update===

I was told she's a Girltalker, tsk tsk! I still don't know her GT nick since the one who sms me is already sleeping.

Jheng's on leave tomorrow because of her sister's prom (in the province), she was planning to use this palette for that ocassion pa naman! She won't be back until Monday.


===another update===

Jheng sms me that the seller MIGHT meet up with her DAW to replace the palette. i hope matuloy since the seller still sound unsure if she's willing to replace it.


LATEST UPDATE!

the seller replaced the palette na, thank goodness! namili pa daw sila jheng and her mommy =)

25 comments:

BabyJap,RN said...

In my opinion, since the seller didnt even have the audacity to ask you if youre willing to add a lil more for the insurance of the package, sana she packed the item properly manlang, as in secure na secure with thick bubble wrap and prolly sana she wrote a note on the bag that says the items are fragile.

Telling the Xend guy who picked the package up from her place not to drop the packages isnt enough, coz he's not the last person to touch those packages, ilang kamay pa ang hahawak dun before it reaches the consignee.

I was expecting the seller would at least give a refund if ever she cant afford to replace the palette, she doesnt even have to wait for Xend's response before she does something about this, dahil bilang seller -- nagkulang din sha, she didnt secure the package eh, sa wrapper pa lang, napaka-iresponsable na, if she packed the items properly with thick bubble wrap, im pretty sure hindi madadamage ang contents if they inspected the items indeed before sending them to their respective buyers. In the first place, those palettes are boxed, so im thinking prolly something heavy was placed on top of it, or naipit sha somewhere para mabasag ng ganyan.. :( kung makapal sana yung bubble wrap, may cushion sa pressure, hindi talaga yan masisira.. or sana the seller placed the palettes in a box na medyo bigger para protected sila..

those palettes cost more than 3k each for Christ's sake. nakakagigil yung seller! PArang walang pakialam.

If she wont agree on a refund dahil sa Xend sha magrerely, leave a negative feedback that links to this blog entry so that every buyer would know about the real story sister, and report the incident to ebay.

Nina said...

Sad naman! Ang mahal mahal niyan tapos ganyan lang nila kung i-package. Ako nga kahit nail polish lang I always put "Fragile" in the remarks tapos super balot ng bubble wrap.

I have a feeling Jheng won't be refunded. Bawiin nyo nalang sa negative feedback.

twinsouls888 said...

That's sad Lei. Ang mahal pa naman . But Alice in Wonderland palette is soooo cute, hope you can post an FOTD using it ^_^

~tHiAmErE~ said...

tsk tsk tsk
so sad for sis jheng
T_T

di bale, im sure that she won't have that much costumer na.
full time GTer ka ata & im sure mot make-up lovers have read this & won't ever be buying from her again.

she didn't know how a negative feedback from a person like you can affect her business.

just 1 bubble wrap...
kapal!
sobra magtipid!
ang mahal mahal ng binayaran nyo tapos walang insurance & tinipid pa sa bubble wrap!

the nerve!

to think im thinking of buying it when i saw it on Ebay as a reward when i finish my project pan.

melvel said...

Oh gosh, did you order from the ad posted in GT before? Or this is different?

lelila said...

mel,

no, this one's from ebay. nakatipid kaming 250, pero look what happened tsk!

Pammy said...

Jeez! She knows right from the very start that there is a mirror and that the item is indeed fragile She should've at least made a note on the waybill or at least used a marker to write the word fragile. She wasn't responsible enough to make sure that it was properly packed and secured. I agree, if the buyer did not choose to insure the package, at least do your part as a seller to make sure that the item will reach the buyer in good shape. Plus the seller should've taken into consideration the cost of the item. Such an amount deserves a better packing and more bubblewrap. Some sellers nga bubblewraps the items even if hindi nababasag, tapos hindi nya na-bubblewrap ng maayos yun?

By the way, eBay will remove the feedback if it contains a link so I'm afraid you shouldn't post this link on the feedback, baka masayang lang the negative. Follow up na lang na google the title of this post to know more. :P

herroyalbleakness said...

sad news Sol, I can feel your anguish (much more, jheng's). sana pinasauli nalang yung palette then nireimburse kayo.

Malditang Doktora said...

Seller should give you a refund. And thanks for making a blog post about this - better if you post the name of the seller para hindi kami bumili sa kanya.

Ano bang customer service yan.

nikkiz. said...

Refund dapat!Wawa naman si Jheng. And you too for the stress. Pati si Manong Xend napagbintangan. Yes, bawiin sa negative feedback na lang sis. Makarma din yun.

Can the palette be salvaged? Like removing the mirror na lang para wala ng basag na mirror w/c is badluck.

lelila said...

nikki,

yun balak ni jheng gawin nga. i said NO, we paid more than 3k, the main reason we got it is because of the cute packaging, cute ba yung walang mirror if eveR? unfair diba

lelila said...

japjap,

yun din sinasabi ko sa kanya, yung nagpickup sa kanila, hindi yun ang magdedeliver sa amin. isosort pa nila the packages middle of the night so paki ba nung mga tao na assigned if babasagin yun e wala nga nakalagay na FRAGILE diba?

Askmewhats said...

For me, Xend did not make any mistake as the package wasn't marked fragile! and Xend do have this note that it's not their problem if there are any broken stuffs, it is the seller's responsibility to pack it really well! the main thing is, BUBBLE WRAPPED many times and other sellers even use another sheet of parang styro sheet? So it's really the seller's responsibility, if they are bubble wrapped really well (you can really tell naman) , then it's no ones fault! And I don't like the way the seller answer, I am a seller myself and I make sure to pack things well! So sorry you and jheng has to go through that, expensive pa naman!

denise. said...

is the seller greenboxunlimited? O:

denise. said...

she sounds awful :|

lelila said...

denise, yes. you recognized her ad?

Khymm said...

naku, dapat sana double yung pag-bubble wrap nya! expensive pa naman nun! dapat i-replace nya sana yung palette.

lelila said...

denise,

in fairness ok naman syang kausap, except for the fact nga lang na initially ayaw magrefund or replace.

Lady Butterfly said...

Knowing na fragile yung item at mahal dapat kinapalan nya yung bubble wrap mura lang naman bubble wrap sa NBS eh. Personally kahit insured or not yung items basta alam kung fragile I still double wrapped it, not because I don't trust couriers pero on your end pa lang dapat alam mo ng safe yung ipapadala mo.

The seller should refund or replace na lang kasi for me its not worth the money that you paid for kahit na sabihing mirror lang yan, or kung ayaw nya ibalik na lang nya kahit half of the price and then sis jheng can keep the palette :)

Crystal said...

hmm, i'm a seller too and never ko naexperience na walang bag ang delivery guy ng xend. kasi they have tons of those e. they even give how many bags of it to frequent sellers para nakapack na once they come.

lelila said...

crystal,

it really happens, yung mawalan ng plastic, thrice na nangyari sa akin, nauubos ko kase agad bigay ng rider sa amin. then nagkakaubusan sila minsan ng supplies talaga, so medyo di ako duda sa part na yun.

iamsutil said...

thanks mga sis sa pakikiramay nyo sa amin ni sol...(drama) mas nasstress na nga si sol kesa sa akin, hehehe..update lang, the seller will try to meet up with tomorrow to replace the palette. my mom liked the palette and wants to get one for herself and i asked the seller kung may extra pa..sabi nya meron pa daw. though she initially told me that wala na silang extra since pre-order lahat. anyways, let's just hope she'd replace it na lang. i feel so bad about it..super excited ako tapos ganito...

hays susmio

Lady Butterfly said...

sis Sutil buti naman at papalitan nya yung palette para happy na kayo ni sis sol :)

DaMnViXeN said...

atleast this turned into an agreeable compromise.. risky tlga pg my lag

Greenpease said...

I feel for you girils! Nakakaloka ang experience nyo! Wala akong masabi sa sulit na sulit na kunsumisyong binigay ng Seller na yan sa inyo.

At bilang natakot siyang mawalan ng client sa GT eh super papalitan daw nya? Sana na sister. kungdi sayang ang moolah!

Give us an update how did it go with you and the seller when you meet okay?

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